Thursday, January 14, 2016

Downtime today... apologies

Yes, today we were down for several hours and we would like to apologize for the inconvenience of that. Apparently, our webserver host decided to prevent access to our website while they claimed there was content in a thread that was "phishing" which violates our Terms of Service ... After notification of this, they promptly took action which was clearly unprofessional and ignorant. Speaking with one of their technical support persons - who didn't understand why I would be requesting access to the site to see this content they claimed was against the TOS - I realized they don't have our best interests in mind, as they wouldn't provide me access to see the content, nor would they let me see the "report" they received. All they provided was a link to the page, which turns out had nothing like that on it, nor does any of our site have "phishing" links or anything like that. If and when we do - they are quickly removed, and the user is banned. So, turns out they made a "mistake" - blaming their 3rd party company that deals with these reports - and brought the site back online. I told them it is not acceptable to prevent access to the site without giving me a chance to deal with reports such as that beforehand and will likely not be a customer much longer. Their response - we apologize - let us credit you a day of service ... are you kidding me?? This has got to be the most idiotic response. Of course you will credit us for the service, you thought we paid for downtime? No, we pay for uptime. Needless to say, as I have previously commented in other posts, we are looking into some upgrades this year - one of which will be finding a new host that has our best interests in mind and aren't going to make ignorant mistakes that cause unnecessary downtime. In addition to that, we are looking into changing the forum software to something more capable than what we currently are using. We appreciate the continued support and loyal membership that we have and will always attempt to give the best possible outlet for your gossiping needs! Thank you and have a Happy New Year!!!

13 comments:

  1. A few hours? Server has been down for 2 days! Still unable to access site. Upgrades? You need a new host like yesterday, not sometime this year. Its like 1985 on your site.

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  2. 522 error for days...

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  3. Lol what a surprise...site down AGAIN

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  4. Time must move slowly in your world. The site still doesn't load reliably

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  5. I don't know what you are talking about Anonymous - but the site is up.

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  6. Site's been down more than up the past 3 days..switches between 522 and 524 error.

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    1. Hm. Can you give me more specific information on when that happens? Because without additional information, I can assume that you were on during a time when the site was overloaded. I've said this time and time again, until we switch to a better software and server setup, there isn't much I can do. However, 9 out of 10 times if you just wait a minute or two, you can then access the site even after that error. I am still trying to work out a better setup, sorry that I have no instant solution for you all.

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    2. There's no set pattern to it, though. It's just as likely to happen in the morning as it is in the afternoon and evening, and it's a lot longer than a few minutes. It's usually about 15-20 minutes each time and happens repeatedly, often one right after another for at least an hour or so. In many cases it does come back up, but only for a couple of minutes before going down again. I don't think anyone is looking for an instant solution, they're more likely frustrated that even a long-term solution doesn't seem to be on the horizon.

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  7. It's been shut down again..now its a 522 error 😊😑😊 I really admire your site btw and I have some juicy gossip that I REALLY want to post rn but it's alright

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  8. There's nothing worse than wanting to let off steam and have a rant about some idiotic Ytuber but then not being able to log into GG! I don't think my blood pressure can take any more of it. Also, sometimes I'll have written a long post and then when I press submit it tells me I have to log in to post anything (even though I had already logged in) and my message gets deleted.
    The 'keep me logged in' option doesn't work either. It's so frustrating, I don't know how long I can keep coming back to a site that has so many glitches. Even when it works it's so slow to load. Sorry for ranting but you have a great community of people, who seem to be very patient and just want to be able to enjoy the basic ability to access the forum.
    Could some of the issues be sabotage from aggrieved Youtubers? If its so easy to file a complaint and get the site taken off air (as you seem to indicate above) then how do we know that people aren't making false malicious complaints to disable the forum?
    Youtubers are worth millions. There's a lot of very damaging stuff on GG about some of them.
    I just hope all the problems get fixed soon and we can trust the site to work and not make us boiling mad each time we log on!!

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  9. Since days the forum is not responding. I try over and over to no avail. I get the error message and it says that your server is hogging resources. This has become pathetic, there are many sites with the same or even more traffic than GG, yet they seem to be able to rectify issues in a timely manner. GG has had problems since mid 2015 ( for me anyways) and they have not been fixed. Your host is useless!

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